What are the shipping times for your products?
We usually take 1-2 days to fulfill your order and 2 to 9 days more or less to ship it to your home depending on your location.
GCC countries: 1 to 3 business days.
Worldwide: 3 to 9 business days.
Do you ship worldwide?
Yes, absolutely. We deliver every where in the world.
Where do we ship your product from?
Our offices are located in London, United Kingdom. Our international warehouses are located in Dubai, Australia and the UK.
Do you provide product tracking information?
Yes, please allow 3 days after ordering and kindly ask us via email at firstname.lastname@example.org
Some items are missing from my order, what's going on?
Our products are fulfilled separately according to your order. If your order contains for example items from two different warehouses, there will be therefore two deliveries. The rest of the order will arrive very soon.
I have received a damaged item. What can I do about it?
We are sorry to hear this. Send us simply a picture of the damaged item at this mail adress: email@example.com and we will send you as soon as possible a new item.
Where are you located?
We are located in London, United Kingdom.
I still haven't received my order yet. What is taking so long?
We apologise for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. So if you still feel that you need help tracing your package or would like to inquire about it, please contact us by email at: firstname.lastname@example.org
Do you have a refund policy?
We do our best to solve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course carry out the payment, if the appeal is made within 30 days of the date of the order and the product(s) concerned is (are) not sold out. For more information, please read more about our refund policy.